Refund
Refund Policy
This Nalgene page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to nalgenep.shop.
Our approach at Nalgene to order problems
The following order problems guidance applies to the Nalgene storefront at nalgenep.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Details from Nalgene on condition of returns
Customers using nalgenep.shop can rely on the following Nalgene guidance about condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Nalgene: eligibility
This eligibility section covers orders and visits through nalgenep.shop for Nalgene. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Our approach at Nalgene to support
This support section covers orders and visits through nalgenep.shop for Nalgene. For return or exchange assistance, contact Support@Nalgenep.shop or 9014139224.
How Nalgene handles exceptions
For purchases made through nalgenep.shop, Nalgene applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
starting a request at Nalgene
Nalgene publishes this starting a request guidance for customers using nalgenep.shop. A return or exchange begins when you, contact us at Support@Nalgenep.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Nalgene: refund timing
This refund timing section covers orders and visits through nalgenep.shop for Nalgene. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalgenep.shop
Phone: 9014139224
Physical address: 477 S Main St, Greenville, Kentucky, 42345, United States